As a multi-brand children's clothing store, babyMADISON sources all its products through legitimate procurement from original brand manufacturers. The origin and materials of each brand are detailed on the product page. All products are authentic, so please shop with confidence.

Friendly reminder: babyMADISON's curated products are sold in limited quantities, and popular sizes and styles may not be restocked once sold out. If you see an item you like, we recommend purchasing it promptly.

Please log in or create an account in the upper right corner, enter a valid email address, and retrieve the verification email from your inbox. Once verified, registration is complete, and you can start browsing products. Please ensure to fill in complete shipping information before placing an order.

After completing your order, the system will send an order notification to the email address you provided. You can also log in to your member account and check the order status in the member center.

If the order has not yet entered the shipping process, please contact customer service as soon as possible for assistance. If the order has already been shipped, we regret that the order content or shipping information cannot be modified.

For order cancellations after the order has been placed, you may apply for cancellation via the chat tool in the bottom right corner of the homepage, provided the order status has not yet changed to "shipped" or "in delivery."

If the order status shows "in delivery," please proceed to receive the goods as usual, and then follow the relevant procedures for "personal reason returns" to process the return.

Reminder before placing an order: Please double-check all information such as product items, colors, sizes, recipient address, payment method, and email before checkout to ensure accuracy.

Terms and Conditions: Once an order is accepted, it is considered that you have agreed to the terms of use of this site. Your understanding and cooperation are appreciated.

Special Circumstances: If our company determines there is suspicion of improper transactions, even if the above regular conditions are met, our company reserves the final right to accept or deny the cancellation of that order.

We apologize, but once a discount has been used, it cannot be reactivated, and redeemed coupons cannot be reused. Please ensure to confirm the order content and discount terms before placing an order.

Yes, please register as a member before making a purchase and fill in a valid email and shipping information. You can also check your order processing status at any time on the member management page to enjoy comprehensive after-sales service.

Order Confirmation: After placing an order, the system will automatically send an "Order Confirmation Email" to your email address. You can also log in to the Member Management Center and check the order status under "Order History."

Payment Deduction: The credit card deduction date is the same as the order date. Please refer to the payment instructions during the payment process for details on successful deduction.

We accept the following payment methods, for one-time payment only:

Major credit cards: VISA, MasterCard, JCB

Mobile payment: Apple Pay

After payment is completed, the system will issue an electronic invoice based on the order details, and related notifications will be sent to the email address you provided.

Yes, please use with confidence. This website does not store any of your payment information without your consent. All transactions and refund processes are securely handled through the professional third-party payment system Green World.

After the order is placed and payment is completed, babyMADISON will arrange shipments according to the order sequence. Normal delivery takes approximately 5–7 business days, but actual delivery times may vary due to holidays, promotional periods, or logistics conditions.

Currently, the system does not offer services to specify delivery dates or specific time slots during checkout.

Currently, shipping is handled by Black Cat Home Delivery within the main island. Offshore islands and international shipping services are not yet available. If you have special delivery needs, we recommend confirming with customer service before placing an order.

Orders over NT$3,000 qualify for free shipping. A shipping fee of NT$85 will be charged for orders under NT$3,000.

If the product has not yet been marked as shipped/in transit, you can contact customer service via the chat tool to adjust the delivery information. Once the product has been shipped, it cannot be changed. Please ensure to confirm the recipient, phone number, and address before placing your order.

We apologize, but each order can only specify a single recipient address. If you need to send items to multiple addresses, please place separate orders for each recipient address.

After your order has shipped, you will receive an update notification email at the email address you provided, which will include the parcel tracking number. Clicking on the tracking number will take you to the corresponding logistics website to check the delivery progress of your parcel.

Friendly reminder: If you ordered multiple items, due to differing stock and shipping arrangements, parcels may be split for delivery. Please refer to the logistics delivery status for actual arrival times.

We apologize, but items purchased from the official online store are not available for pickup at physical stores/counters or for delivery to physical stores/counters. All items are delivered by logistics courier. Please specify an address where someone can sign for the delivery when placing your order.

All products are shipped in BreezeCouture exclusive parcels and do not come with separate brand shopping bags. We apologize for any inconvenience.

A shipping manifest is included inside each product parcel for verification. Additionally, an electronic invoice containing information will be sent to the email address you provided upon order confirmation. You can click the link in the email to view the relevant information.

Products are eligible for a 7-day appreciation period upon arrival. The appreciation period is not a trial period. Returned items must be in new, unused, unwashed, and untagged condition, with all original tags, packaging, accessories, and gifts intact. If the product shows signs of use, stains, odors, removed tags, incomplete packaging, or any other condition affecting the product's integrity, your return application may not be accepted. babyMADISON will make a judgment based on the actual condition of the product.

Friendly reminder: Swimwear products are considered intimate apparel. For hygiene reasons, please ensure to confirm the size, style, and product information before placing an order. According to the "Consumer Protection Act" and relevant regulations regarding reasonable exceptions to the right of withdrawal for distance transactions, if swimwear products have been unsealed, tried on, worn in water, washed, tags removed, hygiene stickers torn off, packaging is incomplete, or there are stains, odors, signs of use, or other conditions affecting the product's integrity, return applications will not be accepted.

Friendly reminder: If a return request for personal reasons, such as incorrect size, dislike of style, or sudden cancellation, is submitted after the 7-day appreciation period, the return cannot be processed. If you receive a defective, damaged, or incorrect item, please take photos of the product, outer packaging, and order information as soon as possible after receiving it, and contact customer service for assistance with further processing.

If you wish to process a return, please contact customer service via the chat tool in the bottom right corner of the babyMADISON official website within the 7-day appreciation period after receiving the product. Provide your order number, name of the item to be returned, reason for return, and product photos. Customer service will assist you in confirming your eligibility for return and the subsequent process; you can also apply for a return by clicking on "Return" on the order history page.

Returned items must be in new, unused, unwashed, and untagged condition, with all original tags, packaging, accessories, and gifts intact. If the product shows signs of use, stains, odors, removed tags, incomplete packaging, or if a return request for personal reasons is submitted after the 7-day appreciation period, the return may not be accepted.

Once your return application is submitted and customer service confirms that it meets the conditions, Black Cat Delivery will be arranged to pick up the return parcel from your designated address. Please ensure that the product, tags, original packaging, accessories, gifts, and all related attachments are placed back into the parcel, and that the product remains in a new, unused, unwashed, and untagged condition.

After the return parcel is retrieved, babyMADISON will inspect the product. Once the product's condition is confirmed to meet the return criteria, a refund will be processed using the original payment method. The actual time for the refund to be credited will depend on the processing time of the financial institution and the issuing bank.

Typically, refund processing takes approximately 7–14 business days. The actual crediting time will depend on the payment method, financial institution, and issuing bank's processing schedule.

Please note that refund processing will begin after the product inspection is approved. If the product's condition does not meet the return criteria, customer service will contact you separately.

Please take photos of the product condition, outer packaging, and order information as soon as possible after receiving the item, and contact customer service for assistance with further processing.

When customers request an exchange, they must first process a return and then place a new order. Shipping fees incurred for the return must be borne by the customer. Additionally, returned items must meet the returnable product condition outlined in the return policy to be accepted.

The product, tags, original packaging, accessories, gifts, and related attachments must be fully placed back into the parcel, and the product must remain in new, unused, unwashed, and untagged condition.

※ Please note: If the tag is removed, the product cannot be resold, and returns or exchanges will not be accepted. Please be especially careful.

If an order is shipped and subsequently canceled due to the customer's inability to receive the parcel, the customer will be responsible for the following round-trip shipping costs:

Outbound shipping fee: Flat rate NT$85

Return shipping fee: Based on the actual amount specified by this website.

※ Reshipment service is not provided. We apologize for any inconvenience.

Please enter the promo code on the shopping cart checkout page, and the system will automatically calculate the discounted amount according to the promotion rules. Whether promo codes can be combined will depend on the instructions for each event.

The applicability of VIP offers to products, minimum spend for discounts, validity period, and whether they can be combined will be subject to the activity page or promotion notification content.